Privacy Policy
The Cleaning Queens
Effective Date: Jan 1st, 2025
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
The Cleaning Queens ("we," "us," or "our") does not sell, rent, or share customer opt-in information, including phone numbers and consent records, with any third parties or affiliates for marketing, promotional, or unrelated purposes. All text messaging originator opt-in data and consent are kept strictly confidential, except as required by law or as necessary to deliver the services you have requested.
1. Information We Collect
Personal Information:
Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication:
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback
2. How We Use Your Information
We use collected data for:
Providing and improving our services
Processing transactions and payments
Sending appointment confirmations, reminders, updates, and customer support messages
Communicating promotions (only if you have explicitly opted in)
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining accurate records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
Opt-In & Consent:
You will only receive SMS messages if you have explicitly opted in.
We maintain timestamped records of all opt-in actions.
We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all other applicable laws.
Opt-Out Instructions:
You can cancel SMS notifications at any time by replying "STOP."
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
All opt-out requests are processed within 24 hours.
Message Frequency & Content:
Message frequency will vary based on your appointments and interactions with us, but you can generally expect 1–4 messages per appointment booking.
Messages may include confirmations, reminders, updates, and customer support communications.
Promotional messages (such as offers or discounts) will only be sent to users who have explicitly opted in separately.
Help & Support:
Reply "HELP" for assistance or contact us at [email protected].
Customer support is available during regular business hours.
Carrier Information:
Standard message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers.
SMS Data Protection Statement:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Sharing may occur only with trusted service providers (such as SMS aggregators) strictly for the purpose of delivering the services you’ve consented to.
All service providers are contractually required to maintain confidentiality and data protection standards.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share limited information with:
Service Providers: third-party vendors who assist in our operations (e.g., payment processors, scheduling software, SMS providers).
Legal Compliance: if required by law, legal process, or in response to valid law enforcement requests.
Business Transfers: in case of mergers, acquisitions, or sale of assets (your data will remain protected under this policy).
All the above categories exclude SMS opt-in data and consent records, which will never be shared with third parties except for the limited purpose of delivering SMS services.
5. Data Security
We implement strict safeguards, including:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security audits and updates
Employee training on data protection and compliance
Breach notification protocols in accordance with applicable laws
While we follow industry best practices, no method of digital transmission is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar tools to:
Analyze site traffic and user behavior
Remember user preferences
Improve website functionality
Measure the effectiveness of services
You may disable cookies in your browser, but this may limit website features.
7. Your Rights & Choices
You have the right to:
Access, update, or delete your personal information
Opt-out of marketing emails (via the “unsubscribe” link in emails)
Opt-out of SMS messages by replying "STOP"
Request details about how we process your data
Withdraw consent at any time for future communications
File a complaint with a regulatory authority if your rights are violated
To exercise these rights, please contact us using the details in Section 10.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their practices and encourage you to review their policies. This Privacy Policy applies only to information collected by The Cleaning Queens.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be posted with its effective date. For significant changes, we will notify users by email or through our website.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
The Cleaning Queens
Phone: (267) 353-5051
Email: [email protected]
Website: thecleaningqueens.co
By using our website and services, you consent to this Privacy Policy.